State Farm® Insurance Agent Lorena Villa
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ernesto Escobedo
August 21, 2026
5
out of
5
rating by Ernesto Escobedo
"Agent Roy has been great to work with regarding my home and vehicle insurance. Excellent customer service, always timely and professional service. Highly recommended. Thank you."
Lisa Samuelson
August 20, 2026
5
out of
5
rating by Lisa Samuelson
"Thank you for your help, Danielle! The process to switch my insurance from another state to TX was easy and quick. The cost was about what I expected too. Warm, friendly and thorough…I appreciate you so very much!"
Jailene Porcayo
August 17, 2026
5
out of
5
rating by Jailene Porcayo
"I had an excellent experience working with Roy! He was professional, knowledgeable, and went above and beyond to make sure I fully understood my coverage options. He made the entire process smooth and stress-free. I truly appreciate his patience and dedication — I highly recommend Roy to anyone looking for an insurance quote."
We responded:
"THANK YOU so much Jailene!! Roy is outstanding and he takes great pride in customizing insurance plans for all our customers. We’re thrilled you had such a positive experience
If you need us, TEAM VILLA is just a phone call away.
Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
Rogelio Gaitan
August 17, 2026
5
out of
5
rating by Rogelio Gaitan
"Definitely ask for Roy here at the agency! 10/10 customer service and he saved me a bunch of money!"
We responded:
"We appreciate your feedback and the awesome review!! Roy is great and he really takes care of our customers. We’re happy to learn you’ve had such a wonderful experience and found great coverage at an awesome price!"
Fatima Mustafa
August 17, 2026
5
out of
5
rating by Fatima Mustafa
"Always ready to help. Great customer service. Responds very quickly and knowledgeable. Every one at Lorina’s office is outstanding. I got the pleasure to work with Danielle, Lucy and someone I forgot now. They are all amazing."
We responded:
"THANK YOU Fatima! We really appreciate the kind words and the glowing review. We love our customers and always take great pride in making sure they are taken care of!
If you need us, TEAM VILLA is just a phone call away!"
Evelyn Cuellar
August 15, 2026
5
out of
5
rating by Evelyn Cuellar
"Dani is amazing! She’s always so friendly, helpful, and professional. She makes everything super easy to understand and is always willing to answer any questions. Definitely recommend working with her!"
We responded:
"THANK YOU Evelyn! Danielle is awesome. She works really hard to make sure our customers are well taken care of and their insurance plan stays up to date.
We appreciate the trust you’ve place in our agency. If you need us, TEAM VILLA is just a phone call away!"
Jennifer McInnerney
August 14, 2026
5
out of
5
rating by Jennifer McInnerney
"Mike was great to work with! He was friendly, helpful, and made getting my insurance quote quick and easy."
We responded:
"Thank you for the great review Jennifer! Michael is great and he really goes the extra mile for our customers. We’re happy you’ve had such a good experience with our agency!"
Natalie Castro
August 14, 2026
5
out of
5
rating by Natalie Castro
"Kim Jackle was very helpful and responsive in updating my renter’s insurance. She provided a temp form and said she would email the new declaration in a week and followed through. Great customer service."
We responded:
"THANK YOU for the awesome review and great feedback Natalie! Kim is the best. She’s been with our agency since Day 1 and always goes above and beyond for our customers!
We’re happy to learn you’ve had such a good experience with our team! If you need us, TEAM VILLA is just a phone call away!"
John Olguin
August 12, 2026
5
out of
5
rating by John Olguin
"Go see or ask for Roy! He was able to get my insurance lowered and help me afford my brand new truck! Highly recommend!"
We responded:
"THANK YOU John! We appreciate your feedback and glowing review!! Roy is great. He is so professional and really goes the extra mile to work with our customers and makes sure they are properly covered.
Congrats on the new truck! Bring it by sometime so we can check it out!! "
Eric Delazerda
August 11, 2026
5
out of
5
rating by Eric Delazerda
"So glad to be back with State Farm and the help and support I received from Bee has been great. She answered all my questions and provided me excellent coverage at a great premium. I hope to stay with state farm for a long time to come."
We responded:
"Welcome back Eric! We’re so happy you had such a great experience with B. She’s so awesome and always goes the extra mile to make sure our customers have the right insurance plan that fits their needs and budget.
We appreciate the wonderful review and kind words! If you need us, TEAM VILLA is just a phone call away. "
Frank Gotti jr.
August 11, 2026
5
out of
5
rating by Frank Gotti jr.
"Michael was great . I would have to admit I did not want a quote when I was called but since my renewal is coming up I said what the heck why not .
He was very thorough about explaining the coverages in my home policy and made recommendations based off my needs . I did not once feel pressured to buy or feel like I was just being sold . I appreciate this type of interaction because it felt genuine most insurance companies pressure you to buy . I will definitely sign up at my renewed in October."
We responded:
"Frank, THANK YOU for your honest feedback and such a great review! This is what our team works so hard to do for our customers! We want to make sure we tailor your insurance plan based on what you need not a one-size fits all approach.
We appreciate you giving us the opportunity to earn your business and look forward to having you join our agency soon!"
Derek Escatiola
August 10, 2026
5
out of
5
rating by Derek Escatiola
"Michael McInnerney was awesome. He gave me a great auto insurance quote. He answered all my questions. It was great to speak with him. Never had this type of interaction with any other insurance companies. Thanks Michael"
We responded:
"THANK YOU Derek! We appreciate your kind words and so happy you were taken care of. Michael is great and our team strives to make sure our customers have great coverage options that meet your needs and budget!
"
Kevin Alaniz
August 4, 2026
1
out of
5
rating by Kevin Alaniz
"Jody at this location called, which I ignored as I'm at work in a meeting... so he decided to call me again. Back to back calls until you answer is not a way of earning my business."
We responded:
"Kevin, I’m sorry your experience was frustrating. Our team reaches out with the intention of helping people review their insurance options, but we never want anyone to feel pressured.
Thank you for taking the time to share your feedback. We will use it to be more mindful of how we follow up in the future."
V Rod
July 29, 2026
5
out of
5
rating by V Rod
"Very nice and helpful individuals. Great team."
We responded:
"Thank you for the glowing review and kind words! We are so happy you had such a great experience with our team around your insurance program.
We appreciate your trust and look forward to protecting you and your family for many years to come!"
shayla benavidez
July 19, 2026
5
out of
5
rating by shayla benavidez
"Every person that I talked to was very sweet and kind. They made me feel very welcomed."
We responded:
"Shayla, THANK YOU for the 5 stars and kind words. We’re so happy you’ve had a great experience with our agency. Our goal is to make sure you get the best insurance plan that’s customized to fit your needs and that fits your budget.
We look forward to working with you for many years to come. If you need us, TEAM VILLA is just a phone call away!"
sarah ficenec
July 6, 2026
5
out of
5
rating by sarah ficenec
"Roy was amazingly efficient and quick to get my car insurance started. He was extremely helpful. I’m so glad I switched."
We responded:
"Thank you Sarah! We appreciate the confidence you’ve placed in our agency. Roy is outstanding, he takes great pride in making sure our customers have the right insurance coverage for what they need at the price that fits their budget.
We are so happy you are part of our agency! Looking forward to working with you for many years to come."
Kenny Bissett
June 25, 2026
5
out of
5
rating by Kenny Bissett
"Awesome customer service and answered all of my questions."
We responded:
"THANK YOU for the 5 stars! We’re so happy you’ve had a great experience with our agency Kenny! Our goal is to make sure your insurance plan is exactly what you need at a price that fits your budget!
We appreciate the trust you’ve placed in us. If you need us, TEAM VILLA is just a phone call away!"
Guy With the Gauges
May 18, 2026
5
out of
5
rating by Guy With the Gauges
"Called to update my policy and I gotta say this was the smoothest process!! 12/10!!"
We responded:
"Awwww, we appreciate the kudos!! Our team works hard to make sure you have a great experience with our agency.
If you have any other insurance questions or simply need help, TEAM VILLA is just a phone call away!"
Jzter Jay
May 18, 2026
5
out of
5
rating by Jzter Jay
"I would like to say that the State Farm office of Lorena Villa is absolutely amazing! The entire team provides outstanding customer service and truly goes above and beyond for their clients. Her agents, Danielle Enriquez, Kim Jackel, and Bianey “Bee,” are professional, attentive, knowledgeable, and always willing to assist with any questions or needs. I highly recommend Lorena Villa’s State Farm office to anyone looking for exceptional service and a team that genuinely cares about helping their clients."
We responded:
"We are honored to serve you!! THANK YOU for the kind words and especially for placing your trust in our team. These ladies are phenomenal and they take great pride in making sure our customers receive great service.
If you need us, we’re just a phone call away!!"
texas42token
May 9, 2026
5
out of
5
rating by texas42token
"State Farm® Insurance Agent Lorena Villa was a pleasant surprise when she helped me make adjustments to my State Farm policies. My former agent retired, I sold my house, and moved to an independent retirement facility. Lorena was most helpful in discontinuing insurance on my former home and adding rental insurance to my coverage. Thanks, Lorena, for your very capable assistance in helping me transition from a former home owner to an independent retirement home dweller."
We responded:
"THANK YOU so much for your kind note and such an awesome review! We sincerely appreciate your feedback and so happy you gave us an opportunity to serve you. Our team works hard to make sure our customers receive excellent service and are taken care of.
If you need us, TEAM VILLA is just a phone call away!"
Gracie perez
May 7, 2026
5
out of
5
rating by Gracie perez
"Agent Roy was amazing, sweet guy. Called to get auto insurance and left the call with auto and life insurance all on a good rate. Thank you. Appreciate your assistance."
We responded:
"Thank you for the glowing review Gracie! Roy really takes pride in helping our customers. We are so happy you had such a great experience. We are honored to be the agency for your insurance needs and look forward to working with you for many years to come!
If you need us, TEAM VILLA is just a phone call away!"
Patricia Rivera-Torres
April 23, 2026
5
out of
5
rating by Patricia Rivera-Torres
"Roy with State Farm saved me from continuing to pay too much for my auto insurance and home insurance. I am so thankful for friends who referred him to me. My auto insurance alone is now half of what I was paying. Thank you, Roy for your time and for helping me obtain better rates!!!"
We responded:
"Thank you so much Patricia for trusting our agency to protect what matters most! Roy is so great!! He really goes above and beyond for our customers and takes great pride in proving excellent service.
We sincerely appreciate you and look forward to working with you for many years to come!"
Allison Henry
April 15, 2026
5
out of
5
rating by Allison Henry
"I have had amazing help from Danielle at the Lorena Villa location. I had state farm a while back but came into some unfortunate reasoning that I had to be taken off and had to get a contract with a new insurance that was a much higher rate. Danielle has still been so active in reaching out every few months about checking the quotes to see if I would be able to work with State Farm again and get a lower rate. After a good 6 months she reached out to me again yesterday and helped me get another much lower quote than what I was currently paying, only $10 higher than what I used to pay with State Farm, and I am so excited to have the amazing customer service back. Best Insurance I have been a part of, so much so that I was ready and willing to come back whenever the time and rate was right. Thank you again Danielle for all of your help this past 6 months!!🙏🏻"
We responded:
"Allison, we are grateful for your kind words and thrilled to hear about your positive experience with Emily. Providing excellent service and ensuring our customers feel comfortable and well-informed is our top priority, and it's heartening to know that she exceeded your expectations."
Mia Herrera
April 3, 2026
5
out of
5
rating by Mia Herrera
"Helped me soooo much with my health insurance!! Definitely go to her!"
We responded:
"Thank you for the awesome review Mia! We’re so happy you found the right insurance plan for you.
If you need us, TEAM VILLA is just a phone call away!!"
veronica aguilar
March 9, 2026
5
out of
5
rating by veronica aguilar
"Roy has been awesome in helping my auto insurance, as well as helping me with a home and auto bundle to save me some money. Hands down excellent service!"
We responded:
"Thank you so much for your kind words and awesome review Veronica!! Roy is such a professional and he takes great pride in helping all of our customers.
We’re thrilled you have joined our agency and look forward to working with you for so many years to come.
If you need us, TEAM VILLA is just a phone call away!"