State Farm® Insurance Agent Lorena Villa
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brij Anand
September 4, 2026
5
out of
5
rating by Brij Anand
"I have been working for a few years now with Lorena and team and everyone there is awesome. Very good experience and highly recommended. Just got a new policy written and Dannielle was very helpful and understanding to get it done professionally."
lilly herrera
August 31, 2026
5
out of
5
rating by lilly herrera
"Roy!! What an amazing agent 👏👏
If your looking for insurance call "Roy, from state farm" ❤️💯🧿✨"
We responded:
"Thank you Lilly! We appreciate the 5 stars and the great feedback. Roy is awesome. He truly cares about our customers and always goes above and beyond for our customers!
If you need us, TEAM VILLA is just a phone call away."
Gabriela Valadez
August 26, 2026
5
out of
5
rating by Gabriela Valadez
"Great experience with Lorraine, very informative with any questions needed."
We responded:
"We’re so happy you had such a great experience with our team! Thank you for the awesome review and 5 stars. Lorraine is great and she really takes care of our customers!
If you need us or have questions on your insurance plan, TEAM VILLA is just a phone call away!"
Maryanna Gonzales
August 26, 2026
5
out of
5
rating by Maryanna Gonzales
"Lorraine was an absolute pleasure to work with!! Her knowledge and expertise made the process easy to understand. I had never had an agent sit down and explain exactly what I was signing up for and the details and risks. HIGHLY RECOMMEND!!!!"
We responded:
"We appreciate your feedback and the glowing review!! Lorraine is exceptional and she loves working with our customers to build insurance plans that fit individual needs while keeping their budget in mind. We are so happy you had a great experience!
If you need anything else, please call on us! Our team is happy to take care of you.
Lorena Villa State Farm Agent - San Antonio, Texas."
kenneth mcinnerney
August 25, 2026
5
out of
5
rating by kenneth mcinnerney
"Michael was great and went over a lot of important options with me. 5 stars all around for him and his services."
We responded:
"Thank you so much for the wonderful feedback and 5 stars!! Michael is great and he goes above and beyond to make sure our customers have options for the insurance plan.
If you have questions or need assistance with your auto insurance, home insurance, or life insurance, TEAM VILLA is just a phone call away!"
kyle summerford
August 24, 2026
5
out of
5
rating by kyle summerford
"Danielle made it extremely easy to switch my insurance back to Texas from another state. The process was extremely smooth."
We responded:
"We’re so thrilled to have you join our agency Kenneth! Thank you so much for the kind words and 5 stars. Danielle is amazing. She truly cares about our customers and always goes the extra mile to make sure they’re taken care of.
If you have any questions or need assistance with your auto insurance, home insurance, or life insurance, TEAM VILLA is just a phone call away!"
Ernesto Escobedo
August 21, 2026
5
out of
5
rating by Ernesto Escobedo
"Agent Roy has been great to work with regarding my home and vehicle insurance. Excellent customer service, always timely and professional service. Highly recommended. Thank you."
We responded:
"We appreciate the glowing review and kind words Ernesto! Thank you for trusting our team to take care of your auto and home insurance. Roy is a professional and truly cares about our customers!
If you need us, TEAM VILLA is just a phone call away!"
Lisa Samuelson
August 20, 2026
5
out of
5
rating by Lisa Samuelson
"Thank you for your help, Danielle! The process to switch my insurance from another state to TX was easy and quick. The cost was about what I expected too. Warm, friendly and thorough…I appreciate you so very much!"
We responded:
"Thank you for the awesome review Lisa! Danielle is exceptional! She has a heart for helping our customers and really takes pride in making sure they are taken care of. We’re so happy you had such a great experience!
If you have any questions or need assistance with your auto insurance, home insurance, or life insurance, TEAM VILLA is just a phone call away!"
Jailene Porcayo
August 17, 2026
5
out of
5
rating by Jailene Porcayo
"I had an excellent experience working with Roy! He was professional, knowledgeable, and went above and beyond to make sure I fully understood my coverage options. He made the entire process smooth and stress-free. I truly appreciate his patience and dedication — I highly recommend Roy to anyone looking for an insurance quote."
We responded:
"THANK YOU so much Jailene!! Roy is outstanding and he takes great pride in customizing insurance plans for all our customers. We’re thrilled you had such a positive experience
If you need us, TEAM VILLA is just a phone call away.
Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
Rogelio Gaitan
August 17, 2026
5
out of
5
rating by Rogelio Gaitan
"Definitely ask for Roy here at the agency! 10/10 customer service and he saved me a bunch of money!"
We responded:
"We appreciate your feedback and the awesome review!! Roy is great and he really takes care of our customers. We’re happy to learn you’ve had such a wonderful experience and found great coverage at an awesome price!"
Fatima Mustafa
August 17, 2026
5
out of
5
rating by Fatima Mustafa
"Always ready to help. Great customer service. Responds very quickly and knowledgeable. Every one at Lorina’s office is outstanding. I got the pleasure to work with Danielle, Lucy and someone I forgot now. They are all amazing."
We responded:
"THANK YOU Fatima! We really appreciate the kind words and the glowing review. We love our customers and always take great pride in making sure they are taken care of!
If you need us, TEAM VILLA is just a phone call away!"
Evelyn Cuellar
August 15, 2026
5
out of
5
rating by Evelyn Cuellar
"Dani is amazing! She’s always so friendly, helpful, and professional. She makes everything super easy to understand and is always willing to answer any questions. Definitely recommend working with her!"
We responded:
"THANK YOU Evelyn! Danielle is awesome. She works really hard to make sure our customers are well taken care of and their insurance plan stays up to date.
We appreciate the trust you’ve place in our agency. If you need us, TEAM VILLA is just a phone call away!"
Jennifer McInnerney
August 14, 2026
5
out of
5
rating by Jennifer McInnerney
"Mike was great to work with! He was friendly, helpful, and made getting my insurance quote quick and easy."
We responded:
"Thank you for the great review Jennifer! Michael is great and he really goes the extra mile for our customers. We’re happy you’ve had such a good experience with our agency!"
Natalie Castro
August 14, 2026
5
out of
5
rating by Natalie Castro
"Kim Jackle was very helpful and responsive in updating my renter’s insurance. She provided a temp form and said she would email the new declaration in a week and followed through. Great customer service."
We responded:
"THANK YOU for the awesome review and great feedback Natalie! Kim is the best. She’s been with our agency since Day 1 and always goes above and beyond for our customers!
We’re happy to learn you’ve had such a good experience with our team! If you need us, TEAM VILLA is just a phone call away!"
John Olguin
August 12, 2026
5
out of
5
rating by John Olguin
"Go see or ask for Roy! He was able to get my insurance lowered and help me afford my brand new truck! Highly recommend!"
We responded:
"THANK YOU John! We appreciate your feedback and glowing review!! Roy is great. He is so professional and really goes the extra mile to work with our customers and makes sure they are properly covered.
Congrats on the new truck! Bring it by sometime so we can check it out!! "
Eric Delazerda
August 11, 2026
5
out of
5
rating by Eric Delazerda
"So glad to be back with State Farm and the help and support I received from Bee has been great. She answered all my questions and provided me excellent coverage at a great premium. I hope to stay with state farm for a long time to come."
We responded:
"Welcome back Eric! We’re so happy you had such a great experience with B. She’s so awesome and always goes the extra mile to make sure our customers have the right insurance plan that fits their needs and budget.
We appreciate the wonderful review and kind words! If you need us, TEAM VILLA is just a phone call away. "
Frank Gotti jr.
August 11, 2026
5
out of
5
rating by Frank Gotti jr.
"Michael was great . I would have to admit I did not want a quote when I was called but since my renewal is coming up I said what the heck why not .
He was very thorough about explaining the coverages in my home policy and made recommendations based off my needs . I did not once feel pressured to buy or feel like I was just being sold . I appreciate this type of interaction because it felt genuine most insurance companies pressure you to buy . I will definitely sign up at my renewed in October."
We responded:
"Frank, THANK YOU for your honest feedback and such a great review! This is what our team works so hard to do for our customers! We want to make sure we tailor your insurance plan based on what you need not a one-size fits all approach.
We appreciate you giving us the opportunity to earn your business and look forward to having you join our agency soon!"
Derek Escatiola
August 10, 2026
5
out of
5
rating by Derek Escatiola
"Michael McInnerney was awesome. He gave me a great auto insurance quote. He answered all my questions. It was great to speak with him. Never had this type of interaction with any other insurance companies. Thanks Michael"
We responded:
"THANK YOU Derek! We appreciate your kind words and so happy you were taken care of. Michael is great and our team strives to make sure our customers have great coverage options that meet your needs and budget!
"
Kevin Alaniz
August 4, 2026
1
out of
5
rating by Kevin Alaniz
"Jody at this location called, which I ignored as I'm at work in a meeting... so he decided to call me again. Back to back calls until you answer is not a way of earning my business."
We responded:
"Kevin, I’m sorry your experience was frustrating. Our team reaches out with the intention of helping people review their insurance options, but we never want anyone to feel pressured.
Thank you for taking the time to share your feedback. We will use it to be more mindful of how we follow up in the future."
V Rod
July 29, 2026
5
out of
5
rating by V Rod
"Very nice and helpful individuals. Great team."
We responded:
"Thank you for the glowing review and kind words! We are so happy you had such a great experience with our team around your insurance program.
We appreciate your trust and look forward to protecting you and your family for many years to come!"
shayla benavidez
July 19, 2026
5
out of
5
rating by shayla benavidez
"Every person that I talked to was very sweet and kind. They made me feel very welcomed."
We responded:
"Shayla, THANK YOU for the 5 stars and kind words. We’re so happy you’ve had a great experience with our agency. Our goal is to make sure you get the best insurance plan that’s customized to fit your needs and that fits your budget.
We look forward to working with you for many years to come. If you need us, TEAM VILLA is just a phone call away!"
sarah ficenec
July 6, 2026
5
out of
5
rating by sarah ficenec
"Roy was amazingly efficient and quick to get my car insurance started. He was extremely helpful. I’m so glad I switched."
We responded:
"Thank you Sarah! We appreciate the confidence you’ve placed in our agency. Roy is outstanding, he takes great pride in making sure our customers have the right insurance coverage for what they need at the price that fits their budget.
We are so happy you are part of our agency! Looking forward to working with you for many years to come."
Kenny Bissett
June 25, 2026
5
out of
5
rating by Kenny Bissett
"Awesome customer service and answered all of my questions."
We responded:
"THANK YOU for the 5 stars! We’re so happy you’ve had a great experience with our agency Kenny! Our goal is to make sure your insurance plan is exactly what you need at a price that fits your budget!
We appreciate the trust you’ve placed in us. If you need us, TEAM VILLA is just a phone call away!"
Guy With the Gauges
May 18, 2026
5
out of
5
rating by Guy With the Gauges
"Called to update my policy and I gotta say this was the smoothest process!! 12/10!!"
We responded:
"Awwww, we appreciate the kudos!! Our team works hard to make sure you have a great experience with our agency.
If you have any other insurance questions or simply need help, TEAM VILLA is just a phone call away!"
Jzter Jay
May 18, 2026
5
out of
5
rating by Jzter Jay
"I would like to say that the State Farm office of Lorena Villa is absolutely amazing! The entire team provides outstanding customer service and truly goes above and beyond for their clients. Her agents, Danielle Enriquez, Kim Jackel, and Bianey “Bee,” are professional, attentive, knowledgeable, and always willing to assist with any questions or needs. I highly recommend Lorena Villa’s State Farm office to anyone looking for exceptional service and a team that genuinely cares about helping their clients."
We responded:
"We are honored to serve you!! THANK YOU for the kind words and especially for placing your trust in our team. These ladies are phenomenal and they take great pride in making sure our customers receive great service.
If you need us, we’re just a phone call away!!"